Usually, when you start a business you have to rely on your own expertise and knowledge.
But when you start a new franchise business, the franchisor has a training program already in place to familiarize you with the product and/or service, along with the franchise's way of doing business.
A franchisor training program is one of the major benefits of franchising. It lets you acquire skills rapidly through the initial training program, and then gives on-site and ongoing training to reenforce those skills. A training program needs to thoroughly prepare you to run your new franchise business. How well the program achieves this objective reflects the effectiveness of the training. It also shows the level of care and concern the franchisor has for its business and for its franchisees.
A good training and support program is the backbone of any successful franchise business. Before becoming a franchise owner, be sure the franchisor has a solid training and support program. This information should be outlined in the Uniform Franchise Offering Circular (UFOC). In addition, be sure to discuss it not only with the franchisor, but also with existing franchise operators who received the training.
A good basic franchise training program should cover these topics: